Frequently Asked Questions

Q: What towns do you provide delivery and service to?

Q: Why is there so much variation in oil price between the various oil companies? Why wouldn’t I just find the company with the lowest price and go with them?

Q: What is automatic delivery and how is it calculated?

Q: Is there anything I can do for my heating system as the homeowner?

Q: The cost of heating your home is expensive. Are there any state or federal agencies out there that can help?

Q: I’ve been hearing a lot about Bioheat Fuel. Can you tell me what it is exactly, what the benefits are and if your company carries it?

Q: My furnace isn’t running. Is there anything I can do before calling the company for help?

Q: What is a service contract and what does it include?

Q: What is included in an Annual Cleaning and is it necessary to get one every year?

Q: What type of heating system do I have?

Q: What temperature should I set my thermostat at when home & when I
am away on vacation?

Q: What towns do you provide delivery and service to?

Our business is primarily in New Haven, Hamden, East Haven, West Haven, Milford, Bethany, Woodbridge, Cheshire, North Haven, Wallingford, Branford, North Branford, Guilford, Madison, and Killingworth. If you live in a bordering town outside of
these, please contact us to see if we can accommodate you.

Q: Why is there so much variation in oil price between the various oil
companies? Why wouldn’t I just find the company with the lowest price and go with
them?

The short answer is that a company is free to decide how much they will charge per gallon. Then it needs to be mentioned that there are discount oil companies and full service companies. Many discount oil companies charge less per gallon for oil, but
typically do not offer the service or convenience that a full-service company is able to provide. If your heating system breaks down and needs to be fixed, a discount company may not be able to help you and you’ll be forced to call a separate
maintenance company, possibly costing you more than if you had service and delivery together with one company. Our customers have stayed with us for years, and some for decades, because they believe in the quality of our service and have come to trust that we’ll be there for them during the cold winter months.

Q: What is automatic delivery and how is it calculated?

Automatic delivery is a computer program that calculates when your home is due for an oil delivery. Every week we run a report that provides us with the customers who should be due for a delivery. The automatic delivery system is calculated by
temperature degree days (the high and low temperature of each day) as well as the size of your house/oil tank to give us an accurate recommendation. We also continually look ahead at future weather reports to stay informed about any up
coming storms or cold weather trends. Automatic delivery is provided as a free service, gives you piece of mind and one less thing on your “to-do” list.

Q: Is there anything I can do for my heating system as the homeowner?

Absolutely! There are several simple things you as the homeowner can do to keep your system operating at the highest efficiency possible. Replacing your air filters more often will help to keep your house free of dust and other particles. These filters can be found at your local hardware store. You can also make sure that the water
level in your boiler is at the appropriate level. If there is not enough water in your boiler, the system is designed to shut itself off to prevent overheating. One of our service technicians can show you how to check the water level and add water
to the system if necessary.

Q: The cost of heating your home is expensive. Are there any state or federal agencies out there that can help?

If you meet certain criteria, you may be eligible to receive aid as part of the Energy Assistance Program run through the Community Action Agency of New Haven. This program is state and federally funded and assists families with fuel costs in
New Haven and surrounding towns. For more information and to apply to this program please visit the Community Action Agency website.

Q: I’ve been hearing a lot about Bioheat Fuel. Can you tell me what it is exactly, what the benefits are and if your company carries it?

Bioheat Fuel is a blend of biodiesel made from raw vegetable oils or animal fat and then mixed with conventional home heating oil. It can be used in home heating oil systems safely and requires no upgrades or modifications to your oil tank or heating system. Some of the advantages of using Bioheat Fuel include:

  • Lower emissions
  • Lower yearly consumption of oil (Bioheat Fuel burns more efficiently)
  • Lower carbon dioxide emissions

Gargiulo Bros Oil has been supplying it’s customers with Bioheat Fuel for several years now, providing a more efficient heat source that is also beneficial to the environment. For more information on Bioheat Fuel, please visit the frequently asked questions page for the National Biodiesel Board.

Q: My furnace isn’t running. Is there anything I can do before calling the company for help?

Yes, there are three things you can do before calling for help. The first is to check the gauge on your oil tank to make sure you have at least an 1/8th of a tank of oil. The second is to check to make sure the switch for the furnace is on. It usually has a red faceplate and is found either at the top of the stairs or next to the system itself. There are many times when the switch is accidentally turned off, cutting power to the heating system. If the switch is on, then the third action you can take is to press the reset button. Oftentimes the heating system will turn off and pressing the reset button will turn it back on. It is important to note that you should only press the reset button ONCE for about three seconds. Pressing the button more than once will flood the system with oil and it will take the service technician longer to start the furnace. If neither of these actions results in the system turning on, then it’s time to call for service.

Q: What is a service contract and what does it include?

A service contract on your heating system covers specific parts of your system and ensures that they will be repaired or replaced at no additional charge should they malfunction due to normal wear and tear. The contract is good for one calendar year and also includes a cleaning and tune-up in the price. Service contracts will give you peace of mind knowing that you will not have to spend additional money on repairs during the year. Please contact us if you are interested in purchasing a
service contract this year.

Q: What is included in an Annual Cleaning and is it necessary to get one every year?

Getting an annual cleaning will help to ensure that your heating system is running at peak efficiency and that any potential problems with your unit will be fixed on the spot and not when something breaks. It is more cost effective to have your unit
cleaned and serviced every year rather than wait for something to break and then have to pay for a service call in the dead of winter.
Included in an Annual Cleaning is:

  • Cleaning and vacuuming of the combustion chamber and exhaust system
  • Replace the oil nozzle and oil filter
  • Lubricate motor and circulator(s)
  • Clear oil line of any debris
  • Calibrate the ignition and control
  • Ensure the safety control is in working order
  • Ensure the unit is in proper working order

Q: What type of heating system do I have?

In the average home there is one of two types of heating systems, hot air or hot water. If your home has ducts or vents located in your floor or ceiling, chances are you have a hot air system. Your furnace produces hot air that is pushed through a series of ducts in your home. The other type of system uses hot water produced by a boiler. The water is circulated through pipes in your home and gets distributed into your rooms via baseboard heaters. Additionally, some boilers make steam which is distributed into steam radiators.  When calling to request service or a cleaning, it is helpful for us to know what type of heating system you have in your house to ensure we have the proper equipment on hand to complete the job.

Q: What temperature should I set my thermostat at when home & when I
am away on vacation?

Majority of households have their temperature set between 65 – 72 degrees, but every house and each person’s comfort level is different.  To conserve fuel, the lower your thermostat is set to the lower your annual fuel consumption will be.  When no one is going to be home for the day you can set your thermostat between 58 – 60 degrees.  If you are going to be away from your house for several days in the winter, it is recommended that you have someone check on your house to ensure that the heating system is running and you don’t run the risk of any pipes freezing.  Another option available is to install a programmable thermostat and have it set to raise the temperature a half hour before you expect to be home.  That way you’ll conserve fuel but also will come home to a warm house.

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